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Remove WebHancer Spyware
About WebHancer
WebHancer is a process started at Windows startup that monitors web sites being viewed and sends performance data on them back to webHancer's servers. WebHancer conflict with Microsoft IIS - causes problems with ASP scripts . It causes server script ASP pages to not work at all when the web application settings are in medium and high isolation modes.
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How to Remove WebHancer?
WebHancer modifies your Windows Sockets configuration, binding itself to Winsock so that all packets are passed through WebHancer, so deleting WebHancer files may result in your loss of ability to connect to the Internet.
If you have not yet tried to remove WebHancer:
WebHancer's suggested removal method is to make sure WebHancer is installed, and remove it using Windows' Add/Remove Software feature. Follow steps 6-9 of the next section.
If you have already deleted WebHancer components:
If you've lost your Internet connectivity after removing the WebHancer Customer Companion, the software was not uninstalled properly. To resolve the problem, you'll need to reinstall the software and remove it properly. Follow these steps:
- Download whCC_webhancer.exe to your computer.
- Double-click on whCC_webhancer.exe. By default, Customer Companion is installed to \Program Files\webHancer, usually on C:\.
- Read the license agreement.
- Click Yes.
- When the installation is complete, restart your computer.
- Once your computer has restarted, go to Start / Settings / Control Panel and double-click on the "Add/Remove Programs" icon.
- Select the program called "webHancer Customer Companion" and click the Add/Remove button.
- Once the program has been uninstalled, restart your computer.
- Connect with the Internet and confirm that your programs are now working properly.
After uninstalling WebHancer successfully:
In your Program Files directory, delete these files if found: \webhancer\programs\sporder.dll
\webhancer\programs\wbhshare.dll
\webhancer\programs\whagent.exe
\webhancer\programs\whagent.ini
\webhancer\programs\whiehlpr.dll
\webhancer\programs\whieshm.dll
In your Windows (Winnt) directory, you can delete these files if found: webhdll.dll whagent.inf whInstaller.exe whInstaller.ini
Delete the WebHancer folder in the Program Files directory. (If you get a sharing violation on the wbhshare.dll its because its been loaded, you'll need to reboot before deleting this directory).
Delete all the following files out of you temp directory (most likely c:\temp). These files were put here temporarily during installation.
- atlansi.dll
- atlunicode.dll
- license.txt
- regwebh.dll
- sporder.dll
- wbhshare.dll
- webhdll.dll
- whAgent.exe
- whAgent.inf
- whAgent.ini
- whiedc.dll
- whiehlpr.dll
- whiehlpr.ini
- whieshm.dll
- whInstaller.exe
- whInstaller.ini
Remove the following registry entries if found:
- HKEY_LOCAL_MACHINE,\software\classes\typelib\{c8cb3870-cdfe-11d3-976a-00e02913a9e0}
- HKEY_LOCAL_MACHINE,\software\classes\interface\{c89435b0-cdfe-11d3-976a-00e02913a9e0}
- HKEY_LOCAL_MACHINE,\software\classes\clsid\{c900b400-cdfe-11d3-976a-00e02913a9e0}
- HKEY_CLASSES_ROOT,\software\microsoft\windows\currentversion\explorer\browser helper objects\{c900b400-cdfe-11d3-976a-00e02913a9e0}
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